Refund & Cancellation Policy

01The rules at a glance

Most questions about cancelling and refunds come down to one of the cases below. The sections that follow set out the full rules.

02Scope and key terms

This policy applies to paid subscriptions to the products that System RiseUp develops and operates, including SeeYourProfit. It forms part of our Terms of Service. SeeYourProfit is purchased on its website, seeyourprofit.com (opens in a new tab), with prices in US dollars (USD).

In this policy:

First payment

The first payment made for a subscription to a product. Later payments for the same subscription are renewal payments.

Refund window

The 5 days after the first payment during which a refund of that payment can be requested, counted in calendar days from the payment date.

Renewal payment

A payment taken automatically at the start of a new billing period.

Paid period

The billing period a payment covers. In SeeYourProfit this is one month, six months or one year, depending on the plan.

Billing error

A charge that should not have happened, such as a double charge or a charge after a confirmed cancellation.

03How to cancel a subscription

In shortCancel any time, without giving a reason: in one click from your account, or by asking us.

You can cancel a subscription at any time, without giving a reason. There are two ways:

• From your account. In SeeYourProfit, open the subscription page in your account and cancel in one click.
• Through us. If you cannot reach that page, contact us at info@systemriseup.com or on WhatsApp at +962 78 035 5916 (opens in a new tab) before your renewal date. Tell us the email address of your account, and we will help you cancel the renewal.

Cancelling is not a refund request. If you also want a refund of your first payment and you are still within the refund window, send a refund request as well.

04When automatic renewal stops

In shortCancel before your renewal date and the next renewal does not happen. You keep access until the end of the period you paid for.

Subscriptions renew automatically at the end of each billing period until you cancel. To stop the next renewal, cancel at any time before your renewal date.

Once you cancel:

• your access continues until the end of the period you have already paid for;
• nothing further is charged for that subscription;
• when the period ends, the paid subscription stops. In SeeYourProfit, your data is kept and the account becomes read-only.

If a renewal was charged before you cancelled, the cancellation stops the renewal after it. A renewal payment is not refundable once its period has started, unless it was a billing error (see Billing errors).

05Is there a refund?

In shortYes: for the first payment of a subscription, when you ask within 5 days of paying.

Yes. If a subscription turns out not to be right for you, you can request a refund of its first payment within 5 days of that payment, under the conditions in this policy.

The refund window is counted in calendar days from the payment date shown on your receipt. The payment day is day 0: for example, a payment made on 5 October can be refunded if you ask by the end of 10 October. When it has passed, the refund window for that payment is lost. You can still cancel at any time to stop future renewals.

Nothing in this policy limits any refund right you have under the law that applies to you.

06Who is eligible

A refund request is eligible for review when all four of these are true:

1. It is for the first payment of a subscription.
2. It is sent within 5 days of that payment.
3. It is sent through the refund request form, with the reason for the request.
4. The account is in good standing: not suspended or closed for a breach of the Terms of Service, fraud or abuse.

Each eligible request is still reviewed before a refund is approved, as described in Review and decision.

07What is not refundable

Apart from billing errors, which are always corrected, the following are not refunded:

• Renewal payments, once the new billing period has started.
• Late requests: requests sent after the refund window of 5 days has passed.
• Partial periods and unused time after the refund window. For example, cancelling halfway through a yearly plan stops the next renewal, but the remaining months are not refunded.
• Suspended or closed accounts: payments for accounts suspended or closed for a breach of the Terms of Service, fraud or abuse.
• Repeated refund requests by the same customer or business, for example subscribing again after a refund and then asking for another one.

08Billing errors

Billing errors are not limited by the refund window. Report one through the refund request form, choosing the reason that matches, or contact us. When we confirm the error, we refund the wrong charge in full to the original payment method.

09How to request a refund

Refund requests go through one form, so that every request has the details needed to review it.

1. 01 Open the form Go to the refund request form on this website.
2. 02 Identify the payment Give your account email, the payment date and a payment reference, such as an invoice or receipt number. Never send card details.
3. 03 Give your reason Choose the reason for the request and describe what happened. Every request needs a reason.
4. 04 Send it Check that the details are accurate, then send the request.

We may ask you to confirm your identity, or that you own the account or the payment, for example by replying from your account email address. This protects you: a refund only ever goes back to the payment method that was charged.

Open the refund request form

10Review and decision

We review each request individually against this policy. We may ask you questions or for more details before we decide.

We reply by email with our decision.

Approved refunds go back to the original payment method. We cannot send a refund to a different card, account or person. How long the money takes to appear depends on the payment provider and your bank. Your bank may also apply its own fees or exchange rates, which are outside our control.

11After a refund

When a refund is approved, the subscription it paid for ends, any upcoming renewal is cancelled, and access to the paid features ends.

In SeeYourProfit, your records are not deleted. The account becomes read-only, in line with how SeeYourProfit keeps data when a subscription stops: nothing is deleted, and you can subscribe again at any time to restore full access.

If you would rather have your data deleted, see the Privacy Policy.

12Payment disputes and chargebacks

In shortIf a charge looks wrong, please contact us before you contact your bank.

If a charge looks wrong, please contact us or send a refund request before you open a dispute or chargeback with your bank or card issuer. We will look into it and correct any real mistake directly.

A dispute opened while a refund request is in progress may delay that request. Once a dispute is open, the payment processor’s process takes over, and we may have to wait for its outcome before any refund can be made.

When a dispute is opened, we give the payment processor the relevant information about the account and the subscription. Disputes opened in bad faith are handled as set out in the Terms of Service. None of this affects your right to dispute a charge that is genuinely unauthorised.

13Changes to this policy

We may update this policy, for example when a product or the law changes. The “Last updated” date at the top of this page shows the current version.

A payment is handled under the version of this policy that applied on the day it was made.

14Contact

Questions about a cancellation, a charge or a refund? Contact System RiseUp:

• Email: info@systemriseup.com
• WhatsApp: +962 78 035 5916 (opens in a new tab)
• The contact form on this website

SeeYourProfit customers can also open a support ticket from inside their account. To request a refund, please use the refund request form, so that we receive every detail we need.