Refund request
Request a refund for your first payment.
You can request a refund of the first payment of a subscription within 5 days of paying. Billing errors, such as a double charge, are corrected in full once confirmed, whatever the date.
Refund window
5days from the first payment
Counted in calendar days from the day of the payment.
How refunds work
Know this before you start.
The full terms are in the Refund & Cancellation Policy. Here is the short version.
First payment, within 5 days
A refund can be requested for the first payment of a subscription within 5 days of that payment. After that, the refund window has passed.
Renewals
Renewal payments are not refundable once the new period has started. You can cancel future renewals at any time.
Billing errors
Charged twice, or charged after you cancelled? Tell us. Billing errors are corrected in full once confirmed, whatever the date.
Where the money goes
Approved refunds go back to the original payment method. How long that takes depends on the payment provider and your bank.
Only want to stop renewals?
You don’t need this form. Cancel in one click from the subscription page inside your account.
Refund request form
Tell us about the payment.
All fields are required. The eligibility check updates as you fill in the payment details.
Refund request
All fields are required.
Your refund request is ready to send
Choose how to send it. Nothing is sent until you confirm it in WhatsApp or in your email app.
Refund request received
Your request reached System RiseUp and will be reviewed under the Refund & Cancellation Policy. Keep this reference.
Your message was not sent
The connection took too long to answer. Something went wrong on the way. Try again, or send it by WhatsApp or email instead. What you wrote is kept.
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Not sure where you stand?
Questions about a payment?
Write to us by email or WhatsApp and include your payment reference. You reach System RiseUp directly.